1. Eligibility for Refunds

• Refunds must be requested within 7 days of product delivery.
• Products must be unused, unopened, and in original packaging.
• Items must be returned with a valid proof of purchase (order ID or invoice).

2. Non-Refundable Items

• Opened or used cosmetics/skincare items
• Products purchased during a sale or clearance
• Gift cards or downloadable digital products

3. Defective or Damaged Products

If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos of the product and packaging.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days to your original payment method.

5. Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

6. How to Request a Refund

To initiate a refund, please contact our support team at support@yourdomain.com with your order number and reason for return.

Last updated: June 29, 2025