I. Eligibility for Return/Replacements

You can raise a return/replacement if:

1. You received an incorrect product.
2. You received a damaged, tampered with, leaking, or expired product on arrival.
   • Provide us with clear photos of the received product and its packaging so we can review the issue quickly.
   • Based on your preference, we will either replace the product or issue a full refund.
   • If the product you purchased is not available for replacement, we will refund the full product cost to your original payment method as the only alternative.
3. Some item(s) is/are missing from your order.
   • Return or replacement requests must be mailed to us within 3 days of receiving your order.
   • A valid proof of purchase (like your order ID or product invoice) must be attached to your return. This helps us affirm your order.
   • Once your request is approved, our logistics partner will arrange for the pickup within 7–10 working days.

II. Non-Refundable Items

• Opened or used skincare and cosmetic products are not eligible for return/replacement.
• Sale or clearance items – discounted products cannot be refunded unless is eligible for return/replacement.
• Gift cards – these cannot be redeemed for cash.
• Products without proof of purchase – we cannot process refunds without an order number or invoice.
• Product dislike – orders cannot be returned or refunded for this reason.

III. Refund Process

• Our team will inspect the returned product upon receipt to ensure it meets the eligibility criteria.
• We will notify you of your refund status.
• If approved, it will be processed to your given payment method within 10 business days. You will receive an email confirmation once the refund is processed.
• For replacements, if approved, will follow the normal shipping timeline.

IV. Shipping Costs

• Actual transporting charges are non-refundable; the payment you provided covers the cost of the actual product.
• The shipping costs for your return are your responsibility (consumer), unless it is a wrong item or defective product.

V. How to Request

Email our support team at support@vividamor.com

Include your:

1. Order number
2. Product name
3. Please give us your reason for the return.


• No worries, our team is there to guide you through the process.