We (Vivid Amor) value your (Our customer) privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you provide to us.

1. Information We Collect

We use the information we collect to:

1. Personal Information: Name, email address, phone number, shipping and billing addresses, payment information, and account credentials.
2. Non-Personal Information: Browsing behaviour, device information, IP address, location data, and product preferences.
3. Transactional Information: Purchase history, order details, and customer service interactions.

2. How We Use Your Information

We use the information we collect to:

1. Process and manage orders: Ensure your purchases are fulfilled accurately, track your order status, and manage your account details.
2. Communicate with you: Send order confirmations, updates, promotional offers, newsletters, and other relevant information based on your preferences.
3. Enhance your experience: Improve our website, apps, and overall user experience by analysing usage patterns and feedback.
4. Protect against fraud: Monitor and prevent fraudulent transactions or unauthorised access to your account.

3. Sharing Your Data

We respect your privacy and do not sell or rent your personal information to third parties. Your data may only be shared in limited circumstances, including:

1. Trusted delivery partners: To ensure your orders are shipped accurately and on time.
2. Secure payment processors: To handle transactions safely and protect your payment information.
3. Analytics and marketing platforms: Such as Google Analytics or Meta Pixel, to better understand user behaviour and improve our products, services, and website experience.
4. Posting customer photos and reviews with prior consent: To showcase genuine customer experiences while respecting your privacy.

4. Data Security

We are committed to protecting your personal information and have implemented advanced security measures to keep it safe. These measures include:

1. Encryption: Using SSL (Secure Socket Layer) technology to protect data transmitted between your device and our website.
2. Secure payment gateways: Partnering with trusted payment processors to ensure that all transactions are safe and confidential.
3. Ongoing protection: Regularly reviewing and updating our security practices to prevent unauthorized access, disclosure, or misuse of your information.

5. Customer Rights

Depending on your location, you may have certain rights regarding your personal information, including the ability to:

1. Access, correct, or delete your personal data.
2. opt out of marketing communications and promotional emails.
3. Restrict or object to specific types of data processing.

To exercise any of these rights, please contact us at support@vividamor.com, and we will respond promptly in accordance with applicable laws.

6. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal requirements. All updates will be posted on our website with a revised Effective Date. We encourage you to review this policy periodically to stay informed about how we protect your information.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing and shopping experience. These tools help us understand how you interact with our website, remember your preferences, and provide personalised content. You can manage or disable cookies at any time through your browser settings.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: support@vividamor.com