You are important to us, and your satisfaction is our goal! To understand how refunds work, please read this carefully.

I. Eligibility for Return/Replacements

You can raise a return/replacement if:

1. You received an incorrect product.
2. You received a damaged, tampered with, leaking, or expired product on arrival.
3. Provide us with clear photos of the received product and its packaging so we can review the issue quickly.
4. Based on your preference, we will either replace the product or issue a full refund.
5. If the product you purchased is not available for replacement, we will refund the full product cost to your original payment method as the only alternative.
6. Some item(s) is/are missing from your order.
7. Return or replacement requests must be mailed to us within 3 days of receiving your order.
8. A valid proof of purchase (like your order ID or product invoice) must be attached to your return. This helps us affirm your order.
9. Once your request is approved, our logistics partner will arrange for the pickup within 7–10 working days.

II. Non-Refundable Items

1. Opened or used skincare and cosmetic products are not eligible for return/replacement.
2. Sale or clearance items – discounted products cannot be refunded unless is eligible for return/replacement.
3. Gift cards – these cannot be redeemed for cash.
4. Products without proof of purchase – we cannot process refunds without an order number or invoice.
5. Product dislike – orders cannot be returned or refunded for this reason.

III. Refund Process

1. Our team will inspect the returned product upon receipt to ensure it meets the eligibility criteria.
2. We will notify you of your refund status.
3. If approved, it will be processed to your given payment method within 10 business days. You will receive an email confirmation once the refund is processed.
4. For replacements, if approved, will follow the normal shipping timeline.

IV. Shipping Costs

1. Actual transporting charges are non-refundable; the payment you provided covers the cost of the actual product.
2. The shipping costs for your return are your responsibility (consumer), unless it is a wrong item or defective product.

V. How to Request

Email our support team at support@vividamor.com

Include your:

1. 1. Order number
2. 2. Product name
3. 3. Please give us your reason for the return.

1. No worries, our team is there to guide you through the process.