Welcome to Vivid Amor! We are thrilled that you’ve chosen to explore our range of skincare products designed to enhance your natural beauty. Before you start browsing or making a purchase, we kindly ask you to take a moment to read these Terms & Conditions (“Terms”). These Terms apply to all visitors, users, and customers of our website Vivid Amor
By accessing or using our website, or placing an order, you agree to be bound by these Terms along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with any part of these Terms, please refrain from using the website.
1. About Vivid Amor
Vivid Amor is an Indian skincare brand committed to formulating products that are clean, effective, and backed by science. We believe in skin health and empowering individuals to feel confident in their skin. Our formulations are cruelty-free, paraben-free, and carefully crafted with the highest standards to ensure both safety and results.
Our products are created to suit various skin types and concerns. We encourage you to explore the ingredients, product descriptions, and usage guidelines available on our website before making a purchase.
2. Agreement to Terms
By using this website, you agree that you have read, understood, and accepted these Terms. This applies whether you are simply browsing or placing an order for our products. We reserve the right to update or revise these Terms periodically without prior notice. The updated Terms will be posted on this page, and your continued use of the website will be considered as acceptance of those changes.
3. Eligibility
To use our website or make a purchase, you must be at least 18 years of age. By placing an order, you confirm that you are legally able to enter into a contract and that you are using the website for personal, non-commercial purposes. If you are purchasing on behalf of a business or organization, you agree that you are authorized to bind the entity to these Terms.
4. Account Registration
While browsing our website does not require registration, creating an account helps you track orders, receive personalized recommendations, and access exclusive offers. You agree to provide accurate, complete, and up-to-date information during the registration process and to update it as necessary. You are responsible for safeguarding your account details and are accountable for any activity conducted through your account. Please notify us immediately if you suspect unauthorized access or a security breach.
5. Orders, Payments, and Pricing
Placing Orders:
All products displayed on our website are subject to availability. By placing an order, you are offering to purchase products according to these Terms.
Payment Methods:
We accept payments through authorized payment gateways and other methods as applicable in India.
Pricing:
All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise specified. We reserve the right to modify prices at any time without prior notice.
Order Confirmation:
Once you place an order, you will receive an acknowledgment email confirming receipt. The final order confirmation will be sent when the order is processed and dispatched.
Cancellation:
Orders can be canceled before dispatch. Once the order has been shipped, cancellation requests will be handled according to our Return & Refund Policy.
6. Product Information and Availability
We make every effort to ensure that product details, descriptions, and images are accurate. However, variations may occur in the appearance, texture and packaging due to natural ingredients and manufacturing processes. We reserve the right to discontinue, modify, or replace products at our discretion. In case a product you ordered is unavailable, we will notify you and provide alternative options or refund as appropriate.
7. Shipping and Delivery
We deliver orders across India. Please refer to our Shipping and Delivery Policy for detailed information on delivery timelines, charges, and tracking procedures. While we aim for timely delivery, unforeseen circumstances such as supply chain disruptions, adverse weather, or governmental restrictions may cause delays. We are not liable for delays beyond our control.
8. Returns, Refunds, and Exchanges
We want you to be happy with your purchase! For full details, please refer to our Return & Refund Policy. In summary:
- Returns are accepted within the specified period if the product is unused, unopened, and in its original packaging.
- Opened or used products may not be eligible for return due to hygiene concerns.
- Refunds will be processed using the original payment method unless otherwise agreed.
We encourage you to read the Return & Refund Policy thoroughly before initiating a return or exchange.
9. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their ability to use the website. You are prohibited from:
- Accessing data that you are not authorized to view.
- Attempting to breach or bypass website security protocols.
- Introducing harmful software such as viruses or malware.
- Sending spam, unsolicited promotional content, or phishing attempts.
- Engaging in activities that disrupt or damage our services
Any violation may result in termination of access and legal action.
10. Intellectual Property
All content on this website, including but not limited to text, images, logos, videos, and graphics, is the property of Vivid Amor or our content partners. You may not copy, reproduce, distribute, or create derivative works without our prior written permission. Unauthorized use of our content for commercial purposes is strictly prohibited and may result in legal consequences.
11. Indemnification
You agree to indemnify, defend, and hold harmless Vivid Amor, its directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or in connection with:
- Your violation of these Terms.
- Unauthorized use of the website or products.
- Any third-party claims resulting from your actions.
12. Limitation of Liability
Vivid Amor is not liable for any indirect, incidental, or consequential damages resulting from your use or inability to use our website or products. Our liability in connection with any claim is limited to the amount you paid for the product or service in question. Nothing in these Terms shall limit or exclude our liability where it is unlawful to do so under Indian law.
13. Privacy and Data Protection
We respect your privacy and handle your personal information responsibly. For more details on how we collect, use, and protect your data, please refer to our Privacy Policy. By using our website, you consent to the collection and use of data as described in the Privacy Policy
14. Force Majeure
We shall not be held liable for any failure or delay in fulfilling our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, civil unrest, or transportation disruptions.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of courts in India.
16. Changes to Terms
We reserve the right to amend or update these Terms at any time without prior notice. Updated versions will be posted on this page. Please review the Terms regularly to stay informed. Continued use of the website after updates constitutes acceptance of the revised Terms.
17. Contact Us
For questions or support regarding these Terms, orders, or products, please reach out to us:
Vivid Amor
- Email: support@vividamor.com
- Phone: +91 9944464279
- Address: I109, 1st floor, I Block,Wing1, Ahad Excellencia, Chikkanayakanahalli, Off, Sarjapur Road, Bengaluru, Karnataka 560035
