At Vivid Amor, we strive to ensure that your skincare essentials reach you safely, swiftly, and seamlessly. Please find below our shipping and delivery policies:

1. Order Eligibility

1. All online orders with a final cart value of RS.250 or above are eligible for processing.

2. Shipping Timeline

1. Orders are typically processed and shipped within 1–7 business days
2. During special occasions, festive seasons, or sale events, shipping timelines may vary slightly..
3. Once shipped, our logistics partner will deliver your order within 3–7 working days, depending on your location.

3. Order Confirmation

1. You will receive a confirmation email or SMS as soon as your order is successfully placed.

4. Shipping Charges

1. Free shipping is available for orders above ₹399.
2. A shipping charge of ₹80 applies to orders below ₹399.
3. Cash on Delivery (COD) charges may vary depending on the shipping agency used.

5. Coupon Policy

1. Please note that only one coupon code can be applied per order. Multiple discounts cannot be combined.

6. Modifications

1. If you need to modify your shipping address or contact details, please email us at support@vividamor.com
2. Modifications can only be made before the order is dispatched

7. Cancellations

1. Orders cannot be canceled once they have been shipped.
2. Orders may be canceled by us in cases of stock unavailability, incorrect product/pricing information, or technical issues.
3. For cancellation queries, reach out to support@vividamor.com
4. If you no longer wish to receive the parcel, you may refuse delivery at the time of arrival. Once the package is returned to our warehouse, shipping and return charges will be deducted from your refund.

8. Returns & Exchanges

1. We currently do not offer returns, exchanges, or refunds if you simply do not like the product.
2. Please review product details carefully before placing your order.